Location(s): Nigeria / Lagos

Category: Customer Service, Retail

Level: Professional

Job Type: Full-Time

Min. Qualification: Masters

Min. Years of Experience: 1-2

Start date: 01/08/2019

Duration: Fulltime/Long-term

Job Description

We are notable leading retailer of luxury fragrances, cosmetics and skincare products. Established in 1986, we are a household name amongst the brand conscious West African consumer. We are a professional and ambitious organization that has a retail network across the globe with continuous expansion plans. We have deep understanding of the beauty industry and strong partnership ethos reinforces our position in the market creating an aggressive platform for growth and future development opportunities.

We are recruiting for a  Beauty Advisor

Location: Essenza Company Limited, Junction Mall store Accra Ghana


Job Description:

The ideal candidate will be primarily required to:

  • Ensure customer's shopping experience is enjoyable
  • Assists customers with finding products that meet their needs and sell customers as many products as possible.
  • Give advice and guidance on product selection to customers
  • Suggest products to customers, explain how products works, demonstrate how to use products, performing makeovers if necessary, and operating the cash register if assigned
  • Responsible dealing with customer complaints.
  • Greet customers entering the Store and appreciation for patronage
  • Arrange customer orders and deliveries
  • Order new products through store Manager and manage inventory.
  • Stock shelves, clean floors, and organize sales areas.
  • Must also be knowledgeable about what products to recommend to customers and proper demonstration techniques
  • Answer customers' questions, and provide information on procedures or policies
  • Recruit new customer every day and give them an exceptional experience to come back
  • Advise on the availability of stock and special promotions
  • Give information on products and prices
  • Make sure goods are attractively displayed

Desired Qualities

We are interested in your 'people skills' and positive attitude just like your academic qualifications:

  • Minimum of First Degree or National Diploma in a related discipline from a reputable tertiary institution
  • Must be someone who is friendly, good with people, and who has a general interest or passion for the beauty industry. 
  • Must have industry knowledge and the ability to sell.
  • A willingness to learn about company product line
  • Should be of a smart appearance and articulate
  • Able to work as part of a team
  • Must have an outgoing, friendly and engaging personally
  • Good Experience of working with the public.
  • Be ready to give the ideal energy needed on the role.
  • Knowledge of beauty industry and strong customer service skills.
  • Ability to work flexible schedule to meet the need of the business.
  • Be confident when dealing with difficult situations.
  • Should be of a smart and welcoming appearance and articulate.
  • Relevant years of experience in a related field is an added advantage
  • Able to maintain clean, neat and safe and secure work area
  • Able to maintain knowledge of current product location
  • Fluent in English
  • Computer: Skilled in MS Word, Excel and Outlook
  • Able to answer telephone and perform light housekeeping task



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